|
|
1. Transfer of license to a new device
The license that you purchased is for a specific device and is based on the unique IMEI/IMSI/PIN number of your mobile phone. The license can be used exclusively on this. Contact our support team at support@melonmobile.com in case you have a new phone and want to transfer your license for a Melon Mobile product. 2. Transfer of license to another platform A license for product for a given platform (e.g. BlackBerry, Windows Mobile, S60 3rd edition, S60 2nd edition) cannot be used on a different platform. The license is based on the unique IMEI/IMSI/PIN number of your device and can be used exclusively on this device. However, for registered customers who switch to a new platform, Melon Mobile gives a 50% discount for the same product on a new platform. Contact support@melonmobile.com for instructions how to avail of this discount. 3. How to reinstall my software if I format or change my phone?
The latest version of each product is publicly available at http://melonmobile.com/MainMenu/Products.aspx or on our mobile phone-optimized site melonmobile.mobi. - If you have not changed your device, but erased the program, you can simply download the installation file. You just need to activate the application again using your old license.
- If you have changed the device, but your new device is using the same platform as your old one (for example, Symbian S60 3rd Edition), e-mail us at support@melonmobile.com. We will generate a new license free of charge up to three times if your new device uses the same platform as the old one. The standard procedure in such cases is for you to e-mail us a scanned copy of the invoice or of the warranty/replacement card of your new device as proof of your purchase. After receiving the document, we will send you a replacement key, revoking the previous one.
- If you have changed the device, and your new device is on a different platform (for example, from Symbian S60 3rd Edition to S60 5th Edition or to a BlackBerry), you need to purchase a new license because you will essentially be using a different product. However, if you e-mail us a scanned copy of the invoice or of the warranty/replacement card of your new device as proof of your initial purchase, we will give you a 50% discount of your purchase.
- If you found our software pre-installed on your phone (global distribution with the Nokia E71, E66 and E63 and for the E90, E51, E61i and E65 in the APAC region), please contact our support team for assistance how to restore your software.
- Versions acquired through certain distributors such as Ovi Store and Handmark can be restored only from the distributor. Please contact the store from which you bought the software for assistance.
|