After you have purchased a Melon Mobile product, a license will be granted to you for the given product. The license depends on your device-specific IMEI (for Symbian) and PIN (for BlackBerry). All you have to do after the purchase is to activate the software and thus retrieve your license.

1. How to activate an application on a BlackBerry device?

• Open the application.
• Click “Full menu” (menu key), select “Activate” and then “Continue.”
• On the “Select activation mode” screen, choose option “GPRS” (recommended) or optionally “GPRS direct” or “WiFi.”
• Confirm with “OK.”

• Download your license file from the link sent to you upon purchase, unzip the file and save it into a selected folder on your computer.

• Connect your BlackBerry device to your desktop PC and use the desktop file explorer to access your BlackBerry as mass storage.
• Copy and paste the downloaded license file onto folder /MediaCard/BlackBerry/documents/ on your BlackBerry.

• Open the Media Manager that comes as part of the BlackBerry Desktop Manager.
• Use the Media Manager to copy the downloaded license file to the DeviceMemory/home/user/documents/ folder on your BlackBerry (please create the folder if it does not exist).

• Disconnect your BlackBerry device from your computer.
• Open the application, click “Full menu” (menu key), select “Activate” and then “Continue.”
• On the “Select activation mode” screen, choose option “Manual” and confirm with “OK.”

2. How to activate the application on a Symbian device?

If you have on-device Internet connection, open the application and select “Activate” from the application main menu. Then just follow the instructions.

3. How to check whether the product is activated / licensed / registered?

• The product does not remind you that it is a trial version and needs to be registered (a popup dialogue will prompt you to register the product each time you start the application)
• Open the application main menu (on the left soft key - “Options”) and check whether there is an option called “Activate”. If it is not available - the product is already activated
• Open the “About” menu from the main “Options” menu - it states either “Not registered” or “Licensed to”

4. “Certificate error” during manual installation of license.

Go to Tools→Application Manager→Options→Settings→Software Installation and select “All” before installing the license.

5. "Expired certificate" during installation of license.

You need to download your license file once more. You can retrieve your license over-the-air if you press the Activate button from the application main menu. You can find more instructions for activation in the e-mail you received upon purchase.

Also, check the current date of your device and correct it if necessary.

6. “License error" during activation of ACM/AF/LockIt/ADL on BlackBerry devices.

• The license file is not in one of the expected folders: DeviceMemory/home/user/documents or /MediaCard/BlackBerry/documents/ In this case, make sure you save the license file in one of these folders.
• The license file is in the right place but it is not unzipped or was corrupted during the unzipping process. If you think this may be the case, download the license file again.
• The license file is installed on another device, i.e. not on the one it is purchased/generated for. The license is based on the unique PIN (Device ID) number of your phone and is exclusive to the phone it is purchased for. То retrieve your PIN, you need to open the settings application (named “Settings” or “Options,” depending on the BlackBerry device model), and select the “Status” menu item. Your BlackBerry PIN will be displayed as part of the information on the next screen.

   

8. How to reinstall my software if I format or change my phone?

The latest version of each product is publicly available at http://melonmobile.com/MainMenu/Products.aspx or on our mobile phone-optimized site melonmobile.mobi.

• If you have not changed your device, but erased the program, you can simply download the installation file. You just need to activate the application again using your old license.
• If you have changed the device, but your new device is using the same platform as your old one (for example, Symbian S60 3rd Edition), e-mail us at support@melonmobile.com. We will generate a new license free of charge up to three times if your new device uses the same platform as the old one. The standard procedure in such cases is for you to e-mail us a scanned copy of the invoice or of the warranty/replacement card of your new device as proof of your purchase. After receiving the document, we will send you a replacement key, revoking the previous one.
• If you have changed the device, and your new device is on a different platform (for example, from Symbian S60 3rd Edition to S60 5th Edition or to a BlackBerry), you need to purchase a new license because you will essentially be using a different product. However, if you e-mail us a scanned copy of the invoice or of the warranty/replacement card of your new device as proof of your initial purchase, we will give you a 50% discount of your purchase.
• If you found our software pre-installed on your phone (global  distribution with the Nokia E71, E66 and E63 and for the E90, E51, E61i and E65 in the APAC region),  please contact our support team for assistance how to restore your software. 
• Versions acquired through certain distributors such as Ovi Store and Handmark can be restored only from the distributor. Please contact the store from which you bought the software for assistance.